Guarantee, Shipping & Returns

The 30-day guarantee

We realize skincare is not something you can judge from a sample or a swatch. You have to put it on your face, every day, and see what your skin does.

So we ask you to actually use it. Open it, use it daily, maybe even pause the other products you were using, give it the full 30 days. If your skin is not better for it, write to us and we will refund you.

If something is not working, we would rather hear it than not. Tell us what happened and what your skin was doing. It is the most useful information we get, and it is how the formulas have improved.

How a return works

1. Write to us

Email hello@motifskincare.com or use the contact form. Include your order number and a line about what happened.

2. We confirm

We will reply within 1 - 2 days with next steps. Depending on the concern, we will either ask for you to send it back to us or not.

3. You are refunded

Refunds go back to your original payment method. Depending on your bank, allow three to five business days for it to appear.

Original shipping charges are not refunded.

Shipping

Free U.S. shipping on every order over $75.

Orders are packed and sent within 2 - 3 business days, Monday to Friday. You will get a tracking link as soon as it ships.

Standard U.S. delivery takes 2 - 5 days from dispatch. Expedited shipping can be 1 - 3 days depending on your location in the US.

We currently ship to the US only.

Subscriptions

Change the delivery date, change how often it arrives, skip a shipment, or cancel, all from your account. No fees, and no email required.

Damaged, wrong or missing

If something arrives damaged, or is not what you ordered, please email us at hello@motifskincare.com with your order number and a photo. We will replace it or refund it, and you will not need to send anything back.

Contact

Reach out at hello@motifskincare.com We answer every email ourselves.